Frequently Asked Questions
We blend certified natural and organic ingredients with dermatologist-tested formulas. Our products are vegan, cruelty-free, and made in the USA, delivering visible results without compromising on safety or ethics.
We focus on three key areas: anti-aging, dehydrated skin, and sun protection. Products are created with targeted botanical actives—like hyaluronic acid, peptides, and zinc oxide—so it’s easy to find the perfect match.
Yes. Our packaging is recyclable and eco-conscious, our sources are ethically chosen, and we never test on animals—100% cruelty-free from start to finish.
Explore our collections by skin concern, or reach out anytime. We’re happy to offer personalized recommendations based on your unique goals and routine.
It’s easy! Scroll to the bottom of the page and subscribe to our newsletter. You’ll be the first to hear about new products, exclusive offers, and natural skincare tips.
We accept major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay.
Double-check your card details or try a different payment method. If the issue continues, please contact our customer service; we’re happy to help.
Orders can be cancelled within 2 hours of placing them. After that, we begin processing to ensure quick delivery.
Currently, we do not offer samples. However, we provide detailed product descriptions and a 14-day return policy so you can shop with confidence.
At checkout, simply enter your promo code in the field labeled “Discount Code” before you complete payment.
If your order hasn’t shipped yet, we’ll do our best to update the address. Please contact us within 24 hours after the order has been made—we can’t promise, but we will do our best.
We currently ship across the United States, EU, and UK.
First, check your tracking link for the latest updates. If the estimated delivery date has passed, contact our support team and we’ll look into it right away.
No problem—just contact us within 14 days of receiving your order. The product must be unused and in its original packaging. Please see our Return Policy.
Once your order ships, you'll receive a confirmation email with a tracking link so you can follow its journey.
Yes. All KAÏ ORA products are made with COSMOS-certified natural and organic ingredients—without synthetic colorants, artificial fragrances, or chemical UV filters.
Yes. Our formulas are dermatologist-tested and carefully developed for sensitive, dehydrated, and mature skin. We focus on clean, non-irritating ingredients.
We avoid parabens, silicones, sulfates, synthetic fragrances, mineral oils, chemical sunscreens, and other questionable ingredients that may irritate or harm the skin.
All KAÏ ORA products are dermatologically tested for safety and skin compatibility. We never test on animals, only through ethical clinical methods and human volunteer panels.
Our products are formulated with gentle, natural ingredients. However, because every pregnancy is unique, we recommend consulting your doctor if you have specific concerns.
We combine nature and science to create skincare that’s clean, effective, and age-positive. Our focus is on hydration, anti-aging, and sun care with honest formulas.
Yes. We use recyclable, eco-conscious packaging to reduce waste and support sustainable beauty practices. Every choice we make is guided by our respect for the planet.
Explore our collections by skin concern—hydration, anti-aging, or sun protection—or reach out for a personalized recommendation. We’re always happy to help.
It’s easy! Scroll to the bottom of the page and subscribe to our newsletter. You’ll be the first to hear about new products, exclusive offers, and natural skincare tips.