Frequently Asked Questions
What makes KAÏ ORA skincare unique?
We blend certified natural and organic ingredients with dermatologist-tested formulas. Our products are vegan, cruelty-free, and made in the USA, delivering visible results without compromising on safety or ethics.
Which skin concerns do you cover?
We focus on three key areas: anti-aging, dehydrated skin, and sun protection. Products are created with targeted botanical actives—like hyaluronic acid, peptides, and zinc oxide—so it’s easy to find the perfect match.
Can I trust your environmental and ethical claims?
Yes. Our packaging is recyclable and eco-conscious, our sources are ethically chosen, and we never test on animals—100% cruelty-free from start to finish.
How can I figure out which products are right for me?
Explore our collections by skin concern, or reach out anytime. We’re happy to offer personalized recommendations based on your unique goals and routine.
How can I sign up to receive your special offers and promotions?
It’s easy! Scroll to the bottom of the page and subscribe to our newsletter. You’ll be the first to hear about new products, exclusive offers, and natural skincare tips.
What methods of payment are accepted?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay.
What should I do if my payment is not accepted?
Double-check your card details or try a different payment method. If the issue continues, please contact our customer service; we’re happy to help.
Can I cancel my order?
Orders can be cancelled within 2 hours of placing them. After that, we begin processing to ensure quick delivery.
Can I order product samples?
Currently, we do not offer samples. However, we provide detailed product descriptions and a 14-day return policy so you can shop with confidence.
Where can I enter a discount code?
At checkout, simply enter your promo code in the field labeled “Discount Code” before you complete payment.
Is it possible to change the delivery address after the order has been placed?
If your order hasn’t shipped yet, we’ll do our best to update the address. Please contact us within 24 hours after the order has been made—we can’t promise, but we will do our best.
Where do you ship to?
We currently ship across the United States, EU, and UK.
What should I do if my order hasn't been delivered yet?
First, check your tracking link for the latest updates. If the estimated delivery date has passed, contact our support team and we’ll look into it right away.
I have changed my mind and would like to return the product for a refund.
No problem—just contact us within 14 days of receiving your order. The product must be unused and in its original packaging. Please see our Return Policy.
How can I track the delivery of my order?
Once your order ships, you'll receive a confirmation email with a tracking link so you can follow its journey.
Are your products natural and organic?
Yes. All KAÏ ORA products are made with COSMOS-certified natural and organic ingredients—without synthetic colorants, artificial fragrances, or chemical UV filters.
Are your products safe for sensitive or mature skin?
Yes. Our formulas are dermatologist-tested and carefully developed for sensitive, dehydrated, and mature skin. We focus on clean, non-irritating ingredients.
What ingredients do you avoid?
We avoid parabens, silicones, sulfates, synthetic fragrances, mineral oils, chemical sunscreens, and other questionable ingredients that may irritate or harm the skin.
How are your products tested?
All KAÏ ORA products are dermatologically tested for safety and skin compatibility. We never test on animals, only through ethical clinical methods and human volunteer panels.
Are your products safe to use during pregnancy and breastfeeding?
Our products are formulated with gentle, natural ingredients. However, because every pregnancy is unique, we recommend consulting your doctor if you have specific concerns.